FAQs

Here are some of the most common questions we receive:

Q: How do I place an order? 
 You can place an order online, via email, or via phone.

Q: What is the processing time for orders?
   Processing time for orders of 12 or less items is 3-5 business days. For orders of 12 or more items, please allow 7-10 business days for order to be fulfilled.

Q: Do we offer same day orders?
   Yes, we offer same day orders with an additional fee of $5 per item?

Q: Does your store offer any discounts? 
  Yes, we offer discounts to customers who purchase bulk orders of 12 or more items with 10% off total order amount.

Q: What is your return policy?   All sales are final. However, if you receive your order and it is defected, you have up to 3 days after receipt to contact us via email at dreneecustomsllc@yahoo.com.

We hope this helps! If you have any other questions, please do not hesitate to reach out to us via email at dreneecustomsllc@yahoo.com.